Schedule an Appointment FAQs - Bank of America (2024)

Bank of America

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    Schedule an Appointment FAQs - Bank of America (2)

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    Schedule and manage your appointments online Small Business Merrill Lynch Home Loans The day of your appointment Telephone appointments

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    What is the benefit of scheduling an appointment online? Can I still go directly to my financial center and meet with an associate without making an appointment? What topics can I get help with at my appointment? My topic isn't listed here. Can I still make an appointment? What if I need assistance in a non-English language or with other assistance services? My financial center isn't listed. Why can't I make an appointment at my bank? How far in advance can I schedule an appointment? I don't see a day or time that works for me. Can I see days and times for other financial centers? Why do I need to provide some personal information for my appointment? I received a message that I can't schedule another appointment. How many appointments can I make online? How do I edit or cancel a scheduled appointment? What email address should I enter to find a previously scheduled appointment? I want to find a previously scheduled appointment using my confirmation number. Where can I find it?

    Scheduling an appointment gives you the convenience of meeting with one of our specialists at a time that works for you. Having an appointment means you can:

  • Tell us in advance what you'd like to talk about so that we can prepare
  • Make sure there's a specialist at the financial center who can answer your questions
  • Schedule an appointment independently without having to speak directly with an associate
  • Yes, you can visit a financial center without an appointment. Appointments are a time-saving benefit available to you.

    All financial centers have associates who can help you with personal and small business financial needs. In addition, some locations have:

  • Merrill Financial Solutions Advisors with whom you can discuss topics such as saving for retirement, managing retirement income and expenses, and investment options.
    • Home Loans Specialists available to meet with you in person to discuss:
      • Buying a home
      • Refinancing a home
      • Using the equity in your home
  • Small Business Consultants who can assist you with more complex business needs.
  • Note that appointments can't be scheduled for transactions that would typically be handled by a teller, such as depositing checks, making a withdrawal or balance inquiries.

    Yes. If your specific need isn't listed, choose the topic that's most similar. Before you confirm your appointment, you can use the comments section to include more detail about what you'd like to discuss. Note that you may also schedule appointments for select services such as notary, medallion stamp and wire transfers.

    The financial center will do its best to have an associate onsite who speaks the language or accommodate your request. However, if someone is not available at that financial center, we will try to provide a translator over the phone or accommodation services to assist with your appointment.

    Appointment scheduling availability can be impacted by a variety of circumstances, and at times may be limited in some financial centers. While we work to make appointments available as often as possible, online appointment scheduling may not always be available at your preferred location. In circumstances where appointments are not available at your preferred location, phone appointments and self-service options remain available.

    Banking, Investments and Small Business customers can schedule in-person appointments up to 12 months in advance. Home Loans customers can schedule in-person appointments up to 14 days in advance. Phone appointments can be made up to 14 days in advance for all customers.

    Yes, simply select another location to see what days and times are available.

    We ask for certain information that will help us provide more personalized service during your appointment. In order to protect your privacy, the information you provide will only be used in relation to this appointment. We also collect some information required by law.

    You can schedule up to a total of 6 appointments, and up to 3 appointments in a single day.

    To edit or cancel an appointment made online, visit Schedule an Appointment. To find an existing appointment, log in or enter your email address or confirmation number. Then choose the option to either edit or cancel the appointment.

    To edit or cancel a previously scheduled appointment, enter the same email address you provided when you scheduled your appointment.

    You can find your confirmation number in the confirmation email you received after you scheduled your appointment.

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    What is a Small Business Banker? I want to speak with a Small Business Banker. The financial center I selected doesn't have one. Do I need to choose a different location?

    Small Business Specialists have proven expertise in evaluating small-business financial needs and matching those needs with Bank of America's world-class financial products and services. Their aim is to make it easier for small business owners to start, maintain and grow their business. They are uniquely trained and positioned to ensure that all of the capabilities and partnerships of Bank of America are readily available to help small business owners meet their goals.

    Our Client Professionals are also able to assist with some small-business needs. However, if you prefer to speak with a Small Business Specialist, you'll need to choose a location with the Small Business Specialist icon in the list of financial centers.

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    What is a Merrill Financial Solutions Advisor? I want to speak with a Merrill Financial Solutions Advisor. The financial center I selected doesn't have one. Do I need to choose a different location?

    As an employee of both Bank of America and Merrill Lynch, a Financial Solutions Advisor can help you create a strategy to pursue what matters most to you, including saving for large purchases, retirement, education and general investing, by incorporating solutions such as savings accounts with Bank of America or accounts holding investments such as stocks, bonds, ETFs and mutual funds, with Merrill Lynch.

    Yes, if you'd like to speak in person, you'll need to choose a financial center that has a Merrill Financial Solutions Advisor; look for the icon in the list of financial centers. If you're comfortable meeting by phone, you may also schedule an appointment with a centralized specialist.

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    What is a home loans specialist? Where can I get home loan information online? I want to speak with a home loans specialist. The financial center I selected doesn't have one. Do I need to choose a different location? Can I speak with a home loans specialist now?

    A home loans specialist can assist you with buying a home, refinancing a home, using the equity in your home for various purposes or quoting rates and fees. These specialists manage the end-to-end consumer home loans referral request, from taking an application to providing status throughout the home loan process.

    You can find home loans calculators, ways to prequalify for a mortgage or apply for a home equity product, and information about the process of getting a home loan in our Home Loans section.

    Yes, you can choose a different financial center that has a home loans specialist or you can select the Phone Appointment option on the How tab to have a home loans specialist call you.

    Yes, you can speak with a home loans specialist without making an appointment at 800.579.9365.

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    When should I arrive at the financial center for my appointment? What forms of identification are acceptable when conducting business with the bank? What documentation should I bring if I need to make changes to an existing account? What type of documentation should I bring to adequately identify my business?

    You can arrive for your appointment as scheduled and check in with the Lobby Leader. In the event that you are running late, we will hold your appointment for atleast 10 minutes, depending on the number of customers waiting to speak with one of our associates.

    Two Forms of Valid Identification Required:

    Bank of America requires two forms of valid identification for your upcoming visit to our financial center. Depending on the type of service you require or change to an existing account, the bank will require a photo ID in combination with a second form of ID for your account needs. Below is a list of acceptable identification:

    Must have at least 1 photo ID:

    US Citizen Accepted IDs:

    • US Drivers License or US Driver's Permit
    • US state-issued ID
    • US Military ID Common Access Card (CAC)
    • US Armed Services ID
    • US Passport

    Foreign Citizen:

    • Non-US Passport
    • US Permanent Resident Card
    Used in combination with Photo ID:

    Major Credit or Debit Card

    • Bank of America debit card, ATM card, credit card, or charge card
    • Credit card from financial institution (American Express, Visa, MasterCard, Novus/Discover)
    • Retail credit card from a nationally, well-known retail company
    • Debit/Check Card with a Visa or MasterCard logo from financial institution

    Employment or Student ID Cards

    • US college/university ID-validated with current term or school year
    • US student ID card from a local high school validated for current school year
    • US issued employment/work ID card or badge (with or without photo)

    US or Foreign Alternate IDs:

    • US Driver's License or driver's permit without photo
    • US Department of State Diplomat Driver's License with photo
    • US Department of State Diplomat ID with photo
    • Foreign driver's license with photo (such as Canada, Mexico, Brazil, France, etc)
    • US Issued Visa with photo (issued to non-US citizens)
    • Foreign passport with photo
    • Native American Tribal ID from a local reservation
    • Mexican voter registration card with photo
    Accepted for New Account Opening Only and With Primary Photo ID:
    • Current property tax statement
    • Driver's permit (temporary or beginner's) from any state without photo
    • Physical Social Security Card which can be removed from any wallet, covers, etc.
    • US Armed Services ID without photo
    • State or local government issued conceal carry weapon license/permit

    Depending on the type of change you would like to make to your existing account, the bank will require legal documentation that provides proof of the change in order to update the status of the account. Please bring a government-issued photo ID plus any additional documentation specific to your situation to any Bank of America financial center.

    Refer to this list of frequently-made changes along with acceptable documentation to support each change.

    Name/Legal Name of Entity

    Note: If you are a co-owner or authorized user on the account, in order for us to update your name, the account owner (or other co-owners) must accompany you to the financial center.

    Personal:


    • Marriage certificate
    • Divorce decree (including name change)
    • Adoption certificate
    • Legal court order of name change

    Business:


    • Legal documentation for the business showing that the name is changing and the effective date
    • Articles of Incorporatoin
    • Certificate of Good Standing
    • Partnership Agreement

    Date of Birth

    • Birth certificate
    • Driver's license
    • Passport

    Identification Number

    • Social Security card
    • Employer Identification Number (EIN) documentation

    Evidence of Legal Status (business)

    • Business: Official documentation that the business entity exists, such as corporate formation documents or articles of incorporation, partnership agreements or trust documents

    Expiration Date of ID
    Newer or updated information, such as:

    • Driver's license
    • Passport
    • Business license
    • Certificate of good standing
    • Partnership agreements
    • Trust documents
    • Articles of Incorporation

    Country of Citizenship

    • Birth certificate
    • U.S. Citizenship Declaration
    • Passport

    Place of Legal Formation

    • Official documentation that the business entity exists, such as corporate formation documents or articles of incorporation, partnership agreements or trust documents

    Legal Entity Type

    • Evidence of legal status (for example, partnerships should present partnership agreements, trusts should provide trust documents, and corporations should present corporate formation documents or articles of incorporation)

    Depending on the type of business you are representing, you will be required to present some or all of the documents that are applicable.

    Sole Proprietor

    • Fictitious Name Certificate or Trade Name (or equivalent document) OR
    • Business License (if required)

    Limited Liability Corporation

    • Articles of Organization or Certificate of Organization
    • Fictitious Name Certificate or Trade Name (or equivalent document)
    • Certificate of Registration from State of CA if LLC formed outside of CA

    Association

    • Articles of Association (in states where required) or bylaws
    • IRS Ruling letter of tax exemption (for nonprofits)

    Partnership

    • Partnership Agreement
    • Fictitious Name Certificate or Trade Name (or equivalent document)

    Limited Partnership

    • Partnership Agreement or Certificate of Limited Partnership (or equivalent document)
    • Fictitious Name Certificate or Trade Name (or equivalent document)

    Limited Liability Partnership

    • Partnership Agreement or Statement of Qualification of Limited Liability Election Form or Certificate of LLP (or equivalent document)
    • Fictitious Name Certificate or Trade Name (or equivalent document)

    Foreign Companies

    • A U.S. state issued Foreign Corporation Application or Foreign Corporation Qualification or equivalent document showing the business has U.S. permission to act within the U.S.
    • U.S. organizing documentation proving formation in the U.S. and proof of a U.S. presence.
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    What is a phone appointment? If I schedule a phone appointment, who will call me? If I set up a phone appointment, will I receive unrelated marketing calls?

    A phone appointment offers the same level of expertise as an in-person appointment. You just let us know what you want to talk about, and we'll call you at your convenience.

    You will be called by an associate who specializes in the topic that you want to discuss.

    Your request for a phone appointment is specific to the inquiry you are making. The bank does not use your appointment request as a broad authorization to receive marketing calls.

    Schedule an Appointment FAQs - Bank of America (3)Secure area

    • Privacy
    • Security
    • Schedule an Appointment FAQs - Bank of America (4)

    If your appointment is with a Merrill Financial Solutions Advisor, you should be aware that a Merrill Financial Solutions Advisor can provide solutions that include FDIC insured deposit products with Bank of America and non-FDIC insured investment products from Merrill.

    Investing in securities involves risks, and there is always the potential of losing money when you invest in securities. You should review any planned financial transactions that may have tax or legal implications with your personal tax or legal advisor.

    Securities products are provided by Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S", or "Merrill"), a registered broker-dealer, registered investment adviser, Member SIPClayer, and a wholly-owned subsidiary of Bank of America Corporation. MLPF&S makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation.

    Bank of America Private Bank is a division of Bank of America, N.A., Member FDIC and a wholly owned subsidiary of Bank of America Corporation. Trust and fiduciary services are provided by Bank of America, N.A. and U.S. Trust Company of Delaware. Both are indirect subsidiaries of Bank of America Corporation.

    Insurance Products are offered through Merrill Lynch Life Agency Inc. (MLLA), Bank of America, N.A. and/or Bank of America Insurance Services, Inc., all of which are licensed insurance agencies and wholly-owned subsidiaries of Bank of America Corporation.

    Banking, credit card, automobile loans, mortgage and home equity products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation. Credit and collateral are subject to approval. Terms and conditions apply. This is not a commitment to lend. Programs, rates, terms and conditions are subject to change without notice.

    Investment and insurance products:

    Are not FDIC insuredAre not Bank GuaranteedMay Lose Value
    Are not DepositsAre Not Insured by Any Federal Government AgencyAre Not a Condition to Any Banking Service or Activity

    Banking products are provided by Bank of America, N.A., Member FDIC and a wholly owned subsidiary of Bank of America Corporation. Banking, mortgage and home equity products offered by Bank of America, N.A., and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation. Equal Housing Lender Schedule an Appointment FAQs - Bank of America (5). Credit and collateral are subject to approval. Terms and conditions apply. This is not a commitment to lend. Programs, rates, terms and conditions are subject to change without notice.

    © 2024 Bank of America Corporation. All rights reserved.

    Schedule an Appointment FAQs - Bank of America (2024)

    FAQs

    Schedule an Appointment FAQs - Bank of America? ›

    You can make an appointment and schedule a time that's convenient for you. Phone - call us anytime at 800.432.1000 and please have your account number ready. Mail - send a request in writing to: Bank of America.

    Can I go to Bank of America without an appointment? ›

    Yes, you can visit a financial center without an appointment. Appointments are a time-saving benefit available to you.

    What should I bring to my Bank appointment? ›

    This can be a valid driver's license, state-issued photo ID, or a valid passport. Other requirements depend on the purpose of the appointment. New account: If you're opening a deposit or secured account, bring cash or a check to fund it.

    Do you need an appointment to close Bank of America account? ›

    At a Branch – Walk in or make an appointment at a branch location to close your account. You can find the Bank of America branch closest to you by using the locater tool on the company's website. Bring a government-issued ID and the debit card associated with the account.

    Can I chat with a live person on Bank of America? ›

    To see if chat is available for a specific product or service, log in to Online Banking and select the Help & Support tab, then select Contact us. Choose a topic from the dropdown menu and select the Go button to go to the page about that product or service. If chat is available, you'll see a Chat now link.

    Can I withdraw $5000 from Bank of America? ›

    FAQ: Bank of America

    The max you can withdraw from a Bank of America ATM in a single transaction is $1,000. To take out $5,000, you'll need to contact Bank of America beforehand to see if there's a way to withdraw that amount in one transaction or you'll need to make separate transactions.

    Can I walk in and open a bank account? ›

    You can open a bank account online or at a branch, if the bank has brick-and-mortar locations. You'll need to provide the same information whether you're opening a savings account or other deposit account.

    What do I need for my bank appointment? ›

    Some documents you may need include:
    1. Two pay-slips or a letter from your employer stating your salary or hourly rate of pay and average hours per week.
    2. Three months of bank statements.
    3. Evidence of savings and a deposit.
    4. Identification such as passport and drivers license.

    What questions do they ask in a bank interview? ›

    General banking interview questions
    • Tell me a little bit about yourself.
    • What is your greatest strength and your greatest weakness?
    • Where do you see yourself in five years?
    • How did you hear about our company?
    • What about our job listing caught your attention and made you believe this was a job you would be interested in?
    Nov 30, 2023

    How do you prepare for a bank meeting? ›

    When preparing for a meeting with a bank representative, it's important to do some research on the topics you want to discuss, gather any necessary documents, and come up with a list of questions you may have. It's also good to have a clear understanding of your goals and what you hope to achieve from the meeting.

    Can I walk in to open a bank account at Bank of America? ›

    If you do not wish to consent to receiving documents electronically, you may visit any Bank of America banking center to apply in person.

    What do I need to open an account at Bank of America? ›

    To open a Bank of America account, choose an account, provide ID and funding, apply online or in-person with personal details, deposit funds. Bank of America offers checking, savings and certificate of deposit (CD) accounts. You may need a photo ID and another form of identification to apply.

    Is Bank of America a good bank? ›

    Bank of America could be good for personal banking if you want to manage accounts such as checking, savings, CDs and investments in one place. It could also be a good choice for you if you value online and mobile banking, as its mobile app has high reviews.

    Do you have to make an appointment at US bank to open a checking account? ›

    Some of our locations require appointments. Even for those that don't, we encourage you to schedule one. Making an appointment lets you avoid potentially long wait times and allows our bankers to serve you better. See, How do I schedule an appointment at a U.S. Bank branch?

    What do I need to bring to Bank of America to open an account? ›

    The bank will do an identity verification check, so you may need a state ID or U.S. driver's license. If you apply online and the check fails, you'll need to bring your state ID or driver's license and another form of ID to a local financial center. You should also get information for your opening deposit.

    Do I need to visit a branch to open a bank account? ›

    If you're looking to open a bank account, you can apply online, in branch or by phone.

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